203.733.6794
Our Advisory Services
We provide a wide range of consulting services from initial assessments and the development of detailed actions plans to the hands-on implementation of projects and ongoing advisory. We can work on one focus area or a combination depending on your specific needs and goals.
Elevate your
guest experience
Together we’ll assess your current guest/customer experience and create a hands-on strategy to enhance and elevate experiences.
Topics Include
Build Brand Loyalty and Advocacy
Improve Customer Perception
Increase Retention and Spending
Bring Valuable New Offers to Market
Continually Evolve and Optimize Experiences
Evolve your
employee experience
Let’s dive into your employee experience to enhance the team experience and identify opportunities for growth and development.
Topics Include
Build Brand Loyalty and Advocacy
Improve Voice of the Employee (VoE)
Create More Authentic Employee Connections
Identify Leadership and Growth Opportunities
Enhance Team Building
Optimize your
business operations
Let’s partner up to solve your business’ toughest challenges and/or develop a hands-on strategy to achieve your business goals.
Topics Include
Create Effective Service Standards
Optimize Existing Platforms
Discover New Value-added Solutions
Capitalize on Disruptive Change
Improve ROI and Identify Unique Revenue Streams
Task Force Assignments
Hospitality Task Force Consultant
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Looking for support with strategic direction in the
absence of a permanent senior hotel leader?
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As a highly experienced Task Force consultant, Robert provides motivational and meaningful management, training, and day-to-day support to increase and enhance brand standards, profitability, morale, unity, and leadership. Available with nominal notice and flexible timelines depending on the needs and scope of the project.
Specializing In:
Front desk, room operations & housekeeping
Staff recruitment, team building & management training
Improving standards, brand awareness & reputation
Streamlining operations & increasing profitability
Luxury & Boutique Brands
Authentic Guest Experience
Service Touch Points
Quality Standards
Guest Survey Programs
Training, Growth & Development
Productivity Goals
Process Improvements
Recognition and Rewards
Service Culture
Service Standards
Brand Ambassador
Need Task Force Support?
“Robert is a dynamic and innovative leader who presented to our group of HR professionals in transition. His approach gave new and innovative ways to differentiate in a tight job market. The presentation was very inspiring and left the audience wanting to learn more. I would definitely recommend Robert to any company or group for training and development or to coach individuals to reach their professional goals. He is a true mentor and excellent speaker.”
- JOAN LEARN -
Career Consultant
Speaking & Workshops
Robert is an award-winning keynote speaker and workshop facilitator available for live events and training, both in person and online.
Whether you’re looking for inspiration, motivation or enhanced team building and leadership, Robert combines his unrivaled knowledge with practical tools and a passion to perform.
Topics Include:
Finding and Keeping Top Talent
Creating Unique Reward/Incentive Programs
Elevating the Guest Experience
Guest Survey Programs
Employee Engagement and Experience
Creating High Performing Teams
Interested in booking Robert as a keynote speaker or workshop host?
Drop us a message with the details or book a time to chat with Robert below.
